GetLitCommerce — Refund Policy & 100% Money Back Guarantee
A refund will not be applicable under the following circumstances:

Note: We reserve the right to hold or reject any project or cancel the contract whenever deemed necessary. After a refund or dispute, you will not have any rights to use the designs for any purpose. They will become the sole property of GetLitCommerce, and GetLitCommerce will be the rightful owner of those designs.

At GetLitCommerce, we are confident in the design services we provide, and eligible clients are offered a 100% money back guarantee on design services subject to the terms and conditions outlined in this policy.
A 100% refund claim may be made if you are not completely satisfied with the work initially provided and you communicate your concerns during the initial design phase, provided your case meets all applicable terms stated below.

In any event, funds deposited will not be liable for a refund if the initial designs and concepts, after delivery, have been approved or changes/revisions have been requested, unless GetLitCommerce cancels or terminates your contract for a reason other than your breach or non-performance.
All requests for refund will be handled according to the following terms:
If you make a refund request when the initial ideas for a logo are provided, the request may be considered. However, once you approve or ask for changes to the initial designs, the refund offer will become void and a request for refund will not be entertained.
Once the project has entered the revision phase, the refund offer will become void and a request for refund will not be entertained.
If the refund request is made within 48 hours after the client gets onboard, you will only be eligible for a 66% refund, less a 10% administration and preparation expense.
If the refund request is made within 48 hours after the initial design delivery, you will only be eligible for a 33% refund, less a 10% service and processing fee.
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in customer satisfaction, so you are encouraged to reach out to us so we can address your concerns.
No request for refund will be entertained after inaction by the customer for 7 working days. If you wish to restart the order, you may be charged an additional fee depending on the project.
No request for refund will be entertained if the customer becomes unresponsive at any point for 5 working days.
All refund requests should be made to the support department. GetLitCommerce.com reserves the right to approve or reject any refund request on an individual, case-by-case basis.
No refund will be entertained after the final files have been delivered.
For website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages have been created with the client’s approval.
All requests for refund must be communicated to the support department. GetLitCommerce.com, in light of any infringement of your user agreement, reserves the right to approve or reject your request on an individual, case-by-case basis.
For GetLitCommerce Custom Bundles, refunds will apply under the same conditions as individual packages.
For example, if you order a logo and website design and approve the logo, you may only be eligible for a refund of the website service during its initial design stage, subject to the other conditions of this policy.
A refund request should have a legitimate reason that can be evaluated against the design brief and client input provided for revisions. If a concept has been created according to the approved brief, a refund may not be approved. However, further revisions may be provided in accordance with the applicable package and project terms.
It is also to be noted that, under any circumstances, both parties (GetLitCommerce & Client) agree not to attack or criticize each other, or any employee, associate, or partner, publicly on forums, blogs, social networks, or similar public platforms during or subsequent to the contract period. Similarly, both parties agree not to communicate publicly in a manner intended to damage the reputation of either party or their employees, associates, or partners. In case of a breach, the breaching party may be liable for reasonable damages subject to applicable law.
The Money Back Guarantee depends on the refund request being made in good faith. Where a client has placed design orders with more than one agency for the same project with the intention of claiming a refund, GetLitCommerce.com does not consider this to be good faith. In such instances, we reserve the right to decline the refund request.
All design projects require client input before completion. Therefore, customers are expected to remain active throughout the process and provide timely feedback so the required results can be achieved.
The 100% unique design guarantee qualifies you for a new logo if a logo designed by GetLitCommerce.com is found to be considerably similar to another design that already exists.
Any unintended similarity to an existing design may be coincidental, and GetLitCommerce.com will not acknowledge responsibility or claims for compensation solely on that basis. It is the client’s responsibility to obtain appropriate copyright or trademark protection for their artwork where required.

There are multiple circumstances that may disqualify a client from receiving a refund:

Note: It is necessary that you understand that GetLitCommerce reserves the right to terminate any contract or reject a project when deemed necessary. Once a refund has been issued, you will not be permitted to use any designs that have been provided by our team.
GetLitCommerce will become the owner of the refunded designs and may use them as permitted by applicable law. You will not retain the right to use or access those designs.
Services that are not classified as design services are not eligible for refunds under the 100% Money Back Guarantee unless expressly stated otherwise.
If such a service is acquired as part of a package deal, dissatisfaction with that particular service cannot be used to request a refund for the entire package.

+1 (512) 678-6107
Once we receive your refund request, our team will review the request and respond as soon as reasonably possible. After the required analysis has been completed, the applicable refund process will be initiated.
After you have received your refund, you will no longer have any rights to use the designs submitted by GetLitCommerce in connection with the refunded project.
How To Claim Your Refund
You can submit your refund request by email at:
hello@getlitcommerce.com
Our billing/support department will respond after receiving your refund request. The refund process will be initiated once the required review and analysis have been completed.
Website: GetLitCommerce.com
Phone: +1 (512) 678-6107
Email: hello@getlitcommerce.com